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Support Article

Cancel action on click of button closes entire portal

SA-65313

Summary



After completion of a case, on clicking the Cancel button to close the review harness closes the entire portal.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Case Worker portal. 
  2. Open any case. 
  3. Enter data and click the Save button. 
  4. Click the Cancel button.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Perform the following local-change:

In the pyCaseWorker (or section referred in specific harness) section, open the dynamic container properties and uncheck the Render As Single Page checkbox.

Suggest Edit

Published January 4, 2019 - Updated October 8, 2020

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