Summary

Error Messages

Steps to Reproduce

1. Configure a case with a Cancel button.
2. Add an Open Work By Handle action with a Move backward transition
3. Launch the work item from the received email
4. Click the Begin link at the initial step
5. Click the Cancel button. It redirects back to the initial step in a popup window

Root Cause

Resolution

1. Write a function with the below code in UserWorkForm or in the script file that is loaded into the harness:
   <script>
   closeAssignmentInSameWindow = function() {
   history.go(-1);
   }
   </script>
2. Add a Run Script action on the Cancel button on click event and call the closeAssignmentInSameWindow function.