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Support Article

'cancel' on 'repair corr' deletes the entire correspondence flow



When a correspondence is sent for Repair and the user starts the repair process and cancels it, a Complete message or Repair correspondence option does not display. Instead, a 'Create correspondence’ assignment displays which fails due to 'Abandon correspondence'.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in and create a Payment or a Cheque case.
  2. Click the Action button and select Create correspondence.
  3. Select all necessary fields and set the message type as MT199. Click Submit.
  4. Check Yes for the tickler and enter the fields. Click Submit.
  5. Log out from Originator. Log in as a Verifier who can search for the case ID.
  6. From the Actions, select Repair. Click Submit.
  7. Log out from the Verifier. 
  8. Log in with originator ID.
  9. Search for a case ID.
  10. Click Begin Correspondence. Click Submit for the complete message.
  11. Click Cancel.

Root Cause

A defect in Pegasystems’ code or rules.

There is no option to return to the Repair stage from the Abandon correspondence screen after closing the case and open it.


Apply HFix-48753.

Published December 12, 2018 - Updated December 2, 2021

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