Support Article

"Cancel this work" bulk action fails

SA-32726

Summary



When a user tries to perform the "Cancel this work" action via bulk processing, it fails with a 'Work Object Not Found' error.


Error Messages



Work Object Not Found


Steps to Reproduce

  1. Open the Manager portal.
  2. Click on Bulk Actions.
  3. Select Service Cases to cancel.
  4. Select the 'Cancel this work' drop down action.


Root Cause



The error occurred because the flow action was configured to use auto submit. The doSubmit() method in the auto submit script called FinishAssignment; whereas, the pyModalTemplateBulkProcessing modal performs additional actions.

Resolution



Perform the following local-change: exclude the flow action from bulk processing or modify the auto submit.
 

 

Published January 20, 2017 - Updated January 22, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.