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Support Article

Cannot connect to Avaya AES



PegaCALL 713 connection issue. Creating a CTI Local link to Avaya AES, the connectivity is not being established. An error occurs when testing the CTI connectivity.

Error Messages

Error Code: pega.ChannelServicesException
Error Messages: Fail: Create Session failed due to: com.pega.pegacti.jtapi.avaya.AvayaJtapiSession

Steps to Reproduce

1) Create a Local JTAPI CTI Link.
2) Test connectivity.

Root Cause

A software use or operation error. The required Avaya library jar files has not been imported.


Import the required Avaya library jar files.


Published January 31, 2016 - Updated October 8, 2020

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