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Support Article

Cannot connect to PDC



Unable to connect the system to the Pega Predictive Diagnostic Cloud (PDC).

Error Messages SOAP service failed unable to find valid certification path to requested target

Steps to Reproduce

  1. Provide a link to PDC in the monitored system.
  2. Connect to PDC

Root Cause

The issue occurred due to the lack of certificate chain in the Java trustStore.


Perform the following local-change:

Ensure that the correct trustStore is in use. If is configured, it overrides the location of the default trustStore.

Upgrade Java to the most current version supported by the Pega if the trustStore is out of date.

As a local-change, import the PDC Public Certificate to the trustStore.

Published August 19, 2019 - Updated December 2, 2021

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