Support Article
Cannot create new rules in Pega 7.1.7
SA-19357
Summary
When creating a new rule, a new tab appears but the application hangs and eventually does not respond.
Error Messages
com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4046)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.step8_circum0(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:1032)
at com.pegarules.generated.activity.ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.perform(ra_action_invoke_5e9e0cecbbfdfa9a2b1306e703ec4af8.java:189)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.step3_circum0(ra_action_pzgetpmfassignmentsviasoap_563a40f8f3d183e8e23c1d06f3321d20.java:555)
Steps to Reproduce
Try to create a new rule.
Root Cause
An issue in the custom application code or rules. The 'Enable project management' checkbox was selected on the Application rule but a Project Management Framework (PMF) system was not used.
Resolution
Perform the following local-change:
Uncheck 'Enable project management' on the Application rule.
Published February 9, 2016 - Updated October 8, 2020
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