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Support Article

Cannot create rules with connect SOAP integration wizard



When trying to create connect SOAP integration, an error occurs in the user interface (UI).

Error Messages

Unable to load HRDirectFW:Administrators (~Access Group~): from database

Steps to Reproduce

1. Run connect SOAP wizard.
2. Import WSDL.
3. Select any service, and try to finish the wizard to create rules.

Root Cause

User is trying to create new ruleset in production ruleset application layer. Check the screenshot given below.


Perform the following local-change:
Remove the production ruleset from the application rule and access group of the logged-in user. Now run the integration wizard, this will allow users to select correct application layer and no errors will occur.

Published June 2, 2016 - Updated October 8, 2020

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