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Support Article

Cannot open the System Queue Management in SMA

SA-23158

Summary



Unable to browse the System Queue Management page in SMA due to an exception.

Error Messages



Exception during engine invocation: com.pega.pegarules.management.internal.SystemQueueManagementAPI.SystemQueueSummary
com.pega.pegarules.pub.context.PRQueueException: System Queue class System-Queue- maps to non-existent table 'PEGADATA.pr_sys_queues_bix'
at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl.getTablesForDescendents(QueueManagerImpl.java:1521)
at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl.getQueueSummary(QueueManagerImpl.java:1551)
.
.

Steps to Reproduce



1. Open the SMA.
2. Select a node.
3. Expand Agent Management.
4. Select System Queue Management.

Root Cause



The BIX tables were missing from the environment.

Resolution



Perform the following local-change:

1. Designer Studio > Application > Distribution > Import.
2. Select the BIX archive.
3. Choose Enable advance mode, and click Next.
4. In the next screen just select "Automatic: PRPC applies the....." option, and click View or Download SQL DDL.
5. Select the DDL corresponding to the schema details, and use the DDL to create the tables.
Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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