Support Article
Cannot restore passivated page 'pyPortal' for the Thread
SA-10898
Summary
User is unable to use the system sporadically due to the following error appearing on the screen "Cannot restore passivated page 'pyPortal' for the Thread STANDARD".
Once this error appears the user cannot get back into the system without closing their browser entirely and attempting to login again. It has taken up to threee attempts to log back in.
Error Messages
2015-05-22 15:15:20,307 [ ajp-bio-8009-exec-2] [ STANDARD] [ ERCM:01.01.01] (ngineinterface.service.HttpAPI)
ERROR a_hostnamem|aaa.bb.ccc.d - aaa.bb.ccc.d: com.pega.pegarules.pub.PRMissingContextError com.pega.pegarules.pub.PRMissingContextError: Cannot restore passivated page 'pyDisplayHarness' for Thread STANDARD
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.checkForPassivatedPage(ThreadPageDir.java:644)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:793)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:719)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:709)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:688)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getPage(ThreadPageDir.java:500)
Steps to Reproduce
This is a sporadic passivation event that cannot be easily replicated.
Root Cause
This is a defect in Pega 7.1.6.
Resolution
Install Hfix-22337 to resolve the issue.
Published July 9, 2015 - Updated October 8, 2020
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