Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot save operator IDs with hyphen characters



In PRPC 6.2 SP2 administrators were able to save operator ID records with hyphens in the name (for example, "test-user1"). This is not working in Pega 7.2.1.

One cannot create new operator IDs with hyphen characters, or update existing records with hyphen characters. 

Error Messages

Identifiers may only contain letters, numbers and the following characters: period (.), single quote ('), tilde (~), underscore (_), exclamation point (!), ampersand (&), hash sign (#) and a single at sign (@).

Steps to Reproduce

Attempt to create an operator ID record with a hyphen / dash ('-') in the name.

Root Cause

A software use or operation error. Hyphen characters are not allowed in operator ID names.

A defect in the PRPC engine allowed operator records to be created with hyphens in 6.2 SP2. This has since been corrected. 


Perform the following local-change:

Convert all existing operator IDs with hyphen characters to new operator ID names without hyphens.


Published December 14, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us