Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot trace Agents in the system operations Landing Page

SA-46749

Summary



Tracer settings do not persist when tracing an Agent in the Agent Management landing page. Also, the Agent's activity cannot be traced when it is in a different ruleset than the Agent.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a custom Agent in one ruleset.
  2. Create an activity called by the Agent in another ruleset.
  3. Trace the agent from the Agent Management landing page.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-36143.



Suggest Edit

Published November 26, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us