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Support Article

Cannot trace Agents in the system operations Landing Page



Tracer settings do not persist when tracing an Agent in the Agent Management landing page. Also, the Agent's activity cannot be traced when it is in a different ruleset than the Agent.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a custom Agent in one ruleset.
  2. Create an activity called by the Agent in another ruleset.
  3. Trace the agent from the Agent Management landing page.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-36143.

Published November 26, 2017 - Updated October 8, 2020

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