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Case dependency does not work if the dependent case is reopened



Case dependency does not work if the dependent case is reopened.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Define two case, Case A and Case B
  2. Configure a Wait shape in Case A in such a way that Case A should wait till Case B is resolved.
  3. Set the 'To be Resolved' option on the Wait shape configuration
  4. Create a case for Case A and Case B each
  5. Process the Case A instance till the Wait shape. The Case A instance waits for the Case B instance
  6. Resolve the Case B instance and check the Case A instance. Case A instance is also resolved
  7. Create another instance for Case A
  8. Reopen the already resolved instance of Case B
  9. Process the newly created Case A. Though case B instance is reopened, the Case A instance is resolved with out waiting for the Case B instance

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-26533, has been created for consideration by Pega Product Management.


Published July 23, 2018 - Updated October 8, 2020

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