Support Article
Case Lock Lost screen displays when navigating to Wrap Up screen
KCP-347
Summary
On using the the Chrome 86 browser, the Case Lock Lost screen displays when navigating to the Wrap Up screen.
Error Messages
The operation requires a lock on the object before it can proceed.
Steps to Reproduce
Use Chrome version 86 and attempt to go to the Wrap Up screen.
Root Cause
Issue with Chrome 86 browser.
RESOLUTION
Perform the following local-change:
Update the Chrome 86 browser to Chrome 86.0.4240.111.
Published December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.