Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Case Lock Lost screen displays when navigating to Wrap Up screen



On using the the Chrome 86 browser, the Case Lock Lost screen displays when navigating to the Wrap Up screen.

Error Messages

The operation requires a lock on the object before it can proceed.

Steps to Reproduce

Use Chrome version 86 and attempt to go to the Wrap Up screen. 

Root Cause

Issue with Chrome 86 browser. 


Perform the following local-change:

Update the Chrome 86 browser to Chrome 86.0.4240.111.

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us