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Support Article

Case name does not display on clicking the 'Create Case' menu

SA-51637

Summary



The Case name does not display on clicking the 'Create Case' menu.


Error Messages



Override this rule in your case type class


Steps to Reproduce

  1. Log in to the application
  2. Click 'Create Case'


Root Cause



An issue in the custom application code or rules. The pyStartCase flow is missing from the 'Org_Name-FW-App_Name-Work-Case_Name' class.


Resolution

Perform the following local-change:

Create a flow rule, pyStartCase, in the 'Org_Name-FW-App_Name-Work-Case_Name' class.




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Published March 12, 2018 - Updated October 8, 2020

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