Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Case name does not display on clicking the 'Create Case' menu



The Case name does not display on clicking the 'Create Case' menu.

Error Messages

Override this rule in your case type class

Steps to Reproduce

  1. Log in to the application
  2. Click 'Create Case'

Root Cause

An issue in the custom application code or rules. The pyStartCase flow is missing from the 'Org_Name-FW-App_Name-Work-Case_Name' class.


Perform the following local-change:

Create a flow rule, pyStartCase, in the 'Org_Name-FW-App_Name-Work-Case_Name' class.


Published March 12, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us