Support Article
Case references persist even after removing them from the table
SA-82385
Summary
Case references persist even after removing them from the table.
Error Messages
Not Applicable.
Steps to Reproduce
- Log in to the user portal
- Remove a few case references from the table
- Input the details of one of the removed cases in the Search box
- Click the Search icon
Root Cause
A software use or operation error.
Resolution
Perform the following local-change:Re-index the tables.
Published August 19, 2019 - Updated December 2, 2021
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