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Support Article

Case references persist even after removing them from the table

SA-82385

Summary



Case references persist even after removing them from the table.


Error Messages

Not Applicable.


Steps to Reproduce

  1. Log in to the user portal
  2. Remove a few case references from the table
  3. Input the details of one of the removed cases in the Search box
  4. Click the Search icon


Root Cause



A software use or operation error.


Resolution

Perform the following local-change:

Re-index the tables.


 
Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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