Support Article

Case Type not shown in the Case Type view.

SA-19220

Summary



Application's created Case Type are not being showed in the Case Type view. 

 

Error Messages



None


Steps to Reproduce



1.- Open Developer portal
2.- Click on Case Type view


Root Cause


Incorrect configuration. It was found the case type was inheriting from Work- instead of Work-Cover-.

Resolution



It is a requirement for Case Type to inherit from Work-Cover-. If this is not the case, this needs to be rectified as otherwise the Case Type are not going to work propely as they rely on inheriting from Work-Cover-.

 

Published February 26, 2016 - Updated October 8, 2020


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