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Support Article

Case Type not shown in the Case Type view.



Application's created Case Type are not being showed in the Case Type view. 


Error Messages


Steps to Reproduce

1.- Open Developer portal
2.- Click on Case Type view

Root Cause

Incorrect configuration. It was found the case type was inheriting from Work- instead of Work-Cover-.


It is a requirement for Case Type to inherit from Work-Cover-. If this is not the case, this needs to be rectified as otherwise the Case Type are not going to work propely as they rely on inheriting from Work-Cover-.


Published February 26, 2016 - Updated October 8, 2020

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