Support Article
Cases move to Repair flow
SA-85149
Summary
Cases move to Repair flow.
Error Messages
Failed to find instance ABC.Email of type Rule-obj-Corr
Steps to Reproduce
- Search the work objects moved to the Repair flow
- Click the Repair flow configuration assignment
Root Cause
A section is configured with a dropdown property for selection of correspondence template name on the user's application. The dropdown values load from a data page. The case moves to the Repair flow on selecting the template name and submitting the assignment.
The error occurs when the rule referenced in the flow is unavailable. The correspondence template name returned by the data page has incorrect template name which does not exist.
Resolution
Perform the following local-change:
Correct the template name in the data type referenced by the data page.
Published August 15, 2019 - Updated December 2, 2021
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