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Support Article

Category field is not populated

SA-39629

Summary



pyCategory field is not populated by History-Add method and it’s not displaying in pyCaseNarrative section using pyCollatedAudit.pxResults.


Error Messages



Not Applicable


Steps to Reproduce



Use History-Add method with Category Option and check Case Narrative section.


Root Cause



The category field user is populating is from the pyCollateAudit pagelist which refers to the attachment category which does not refer to History-add category and as the attachment category "case created" is not defined in attachment category rule, the value is taken as null and displayed as blank.

Resolution



This is an expected behavior.

The category field in the History-add is the category of the fieldvalue.

This is used for evaluating the message key value based on the field value category.

Suggest Edit

Published August 17, 2017 - Updated October 8, 2020

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