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Support Article

Certain rule types open up outside of Designer Studio

SA-1148

Summary



The following rule types open their rule forms in a separate window outside Designer Studio:
• Data-Admin-ServicePackage
• Rule-Service-File
• Rule-Obj-List
• Rule-Obj-ListView
• History tab, Update button, Custom Fields dialog
 (Other rule types with the same characteristics could exist)


Error Messages



No error message. The rule form should open in a tab in Designer Studio instead.


Steps to Reproduce



1. Navigate to a rule of one of the types listed above in App Explorer, or search for a rule by name.
2. Click the rule purpose to open the rule in its form.
3. The rule form opens in a separate browser window.


Root Cause



This is a known issue resulting from some rule types that still make use of a deprecated IE-only XML to HTML rendering capability. 


Resolution



There is an ongoing effort to make these cross-browser compatable. For more information, please see: https://pdn.pega.com/sites/default/files/help_v71/procomhelpmain.htm#definitions/r/ruleform.htm
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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