Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Changes to service item not saved during V+D transfer



Unable to save or commit data entered, while performing a 'Complete Transfer', when initiating a V+D Txfr from a Service Item context. It is observed that the Save button must be clicked before performing a transfer.

Error Messages

Not Applicable

Steps to Reproduce

1. Create an Interaction and launch the Interaction Driver
2. Create a Service Item and enter some data on the UI
3. Initiate a Blind Transfer and the changes made are not visible when receiving the
service case and interaction

Root Cause

This behavior is as per Pega product design. When data must be saved prior to the transfer, then it must be customized to suite.


The data does not persist if the flow action is not submitted.

Published October 6, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us