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Support Article

Chart type not supported message displays in UI Gallery



The message Chart type not supported or Loading chart displays while displaying a chart on a section. This also occurs in the User Interface (UI) Gallery in Designer Studio when user logs in to the application.

User Interface Gallery with the issue




Expected User Interface Gallery



Error Messages

Not Applicable

Steps to Reproduce


Add a chart to the section or use a report definition to create a chart. 

Root Cause

An issue in the custom application code or rules. A custom JS binary of fusioncharts.js is present in the system.


Perform the following local-change:
Remove the Custom fusioncharts.js binary. 


Suggest Edit

Published December 12, 2019 - Updated December 2, 2021

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