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Support Article

Charts are lost on clicking the configured link



A link is configured such that on click of the link, a custom script is written to open a mailbox.
On clicking the configured link, the charts do not display.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure or add Charts in a section.
  2. Configure the link with a click and RunScript action set.
  3. Add the window.location.href = "mailto:xyz" custom script to open the mailbox.
  4. Click the link. The charts in the section do not display.

Root Cause

The window.location.href in the custom  script cleared the SVG charts in the section.


Perform the following local-change:
  1. Execute the custom function which contains window.location.href.
  2. Refresh the section.
  3. Use the below JavaScript:

    var newWindow ="mailto:" + emailId);

Published December 2, 2021

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