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Support Article

Chat continues despite closing it using 'X' icon on chat tab

SA-49852

Summary



Chat continues despite closing it using the 'X' icon on the chat tab. This occurs when a Customer Service Representative (CSR) is engaged in more than one chat.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in as a CSR and accept two different chats
  2. Close one chat using the 'X' icon. The client chat session receives no indication of the chat closure


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-40451.



Suggest Edit

Published February 1, 2018 - Updated December 2, 2021

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