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Support Article

Chat transcripts are duplicated

SA-93120

Summary

Text from a user (End user or Customer Service Representative) is duplicated. This is viewed by Customer Service Representative in LiveChat.


Error Messages

Not Applicable


Steps to Reproduce



Unknown


Root Cause



A defect in Pegasystems’ code or rules. 

Resolution



Apply HFix-57374.

 

Suggest Edit

Published November 4, 2019 - Updated December 2, 2021

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