Support Article
Chat transcripts are duplicated
SA-93120
Summary
Text from a user (End user or Customer Service Representative) is duplicated. This is viewed by Customer Service Representative in LiveChat.
Error Messages
Not Applicable
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-57374.
Published November 4, 2019 - Updated December 2, 2021
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