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Support Article

Chatbot widget not responsive in Mobile (Android)

SA-75260

Summary



Chatbot widget is not responsive to the mobile device's screen size when using the horizontal or the vertical view. Additionally, unable to decrease the chatbot window size or move the window to accommodate the mobile device screen size.


Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



Files generated for Pega Chat are an example of how it is integrated in a standalone website. All the files (including PegaStyles.css) must be updated and integrated to the user's environment. By default, the styles are not appropriate for Mobile devices.


Resolution



Upgrade to Pega Customer Service 8.4.

Alternatively, perform the following local-change:
Modify PegaStyles.css using the Cascading Style Sheets (CSS) Media Query.

 

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Published October 8, 2020

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