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Support Article

Check box select does not update clipboard intermittently



When multiple check boxes are selected quickly while selecting items for bulk processing, some values are not posted to the clipboard. As a result these items are not processed even though they are checked.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in and open Case Manager 7 portal.
  2. Switch to Bulk Actions screen.
  3. Select multiple work items quickly.
  4. Select the clipboard. Some that have been selected may still be false or null.
  5. Check if all the selected items are processed.

Root Cause

A defect in Pegasystems’ code or rules.


This issue is fixed in Pega 7.1.8.

  • HFix-27884 for Pega 7.1.5
  • HFix-20485 for Pega 7.1.6
  • HFix-22115 for Pega 7.1.7

Published June 7, 2016 - Updated October 8, 2020

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