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Support Article

Check out failed



When a rule is privately checked out and a ruleset version is open, the user can check-in the rule. The application will ask the user to enter a comment, and the rule will be saved into the open ruleset with an updated timestamp. However, if the user instead clicks Save-As button, the privately checked out rule will be saved in the new ruleset version without requesting comments, nor updating the time stamp. A check-out error message appears, but the save completes. Save-As should not be available to ensure the user correctly checks in the updated rule with valid comments and timestamp.

Error Messages

Check out failed. A checked out version with the same keys already exists. Please check-in that record first.

Steps to Reproduce

  1. Privately check out a rule from a locked ruelset version.
  2. Make some modifications.
  3. Use the Save-As button to save it to an open ruleset version.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-15316, has been created for consideration by Pega Product Management.

Published May 16, 2016 - Updated October 8, 2020

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