Support Article
Chevron view of Alternate approval stage
SA-39441
Summary
User has use case is to resolve the case when rejected at a stage of approval or reject type.
However on rejecting the case, the status is set to 'Resolved-Rejected' as per the case configuration, but the chevron shows the alternate 'Approval Rejection' stage in blue colour which indicates that the case is auto transitioned to this stage and is still in processing.
This is misleading as it does not reflect the Resolved status of the case by looking at the Chevron.
Error Messages
Not Applicable
Steps to Reproduce
- Create a case with three stages.
- Make the step in second stage of Approve/Reject type.
- Configure the above step to 'Resolve' when rejected and 'Continue' when approved.
- Process the case and 'Reject' at the second step.
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-19867, has been created for consideration by Pega Product Management.
Also, the following local-change would address the issue:
Override D_CaseStages which is available rule and in the post load processing set additional property to reflect the completed status of the Alternate stage based on pyStageStatus and pyStageName.
One can use the newly created property in the pyStageName section to show the Chevron as per requirement.
Published September 5, 2017 - Updated October 8, 2020
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