Child case opens in same the tab as the parent case
In Pega Customer Service, a child case from an Intent task does not open in a new tab.
Steps to Reproduce
- Create an Intent task under an Interaction. This task has a child case.
- Open the child case. The child case does not open in a new tab.
This behavior is as per Pega product design.
Here’s the explanation for the reported behavior:
The Customer Service framework does not support a child case launched from an Intent task.
Published February 13, 2018 - Updated December 2, 2021
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