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Support Article

Child Cases not opening in a new tab



The child cases are not opening in a new tab and are replacing the current tab in out of the box “CPMInteractionPortal.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Cover and few covered cases under it.
  2. Try to open them from the case tree.

Root Cause

When a child case get opened which is linked to parent object, the expected behavior of opening the child case is in the same tab of the cover object.

This is the expected behavior in base Customer Service (CS).


This is expected behavior.

Published January 31, 2016 - Updated December 2, 2021

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