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Support Article

Chrome scroll bars not rendering after closing work

SA-30148

Summary



When using Chrome the vertical scroll bars disappear when closing a work object using the default Pega 7 portals. 

Error Messages



Not applicable


Steps to Reproduce

  1. Log into application
  2. Dashboard displays with worklist and vertical scroll bars (Need enough work in worklist to trigger scrolling)
  3. Open Case
  4. Close Case
  5. Dashboard displays again but vertical scroll bars are not visible. Scrolling still works with mouse wheel etc. 

Root Cause



The virtical scroll bar is still there and you can use the mouse week ect to scroll. It's not visible though and could cause end users who do not have mouse wheels or know scrolling key combinations problems.

This is already a reported problem with the Chrome browser outside of Pegasystems. 

 

Resolution



Switch the portal use to a tabbed layout for the main work space. 
Suggest Edit

Published November 18, 2016 - Updated October 8, 2020

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