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Support Article

Circumstance not working in Field Value rule



Field value rule is circumstanced based on a property.
However,when accessing the rule, base rule is being picked up instead of circumstanced version.

Error Messages

Not Applicable

Steps to Reproduce

1) Create a field value rule
2) Create a circumstance for the Field Value rule
3) Access the rule 
4) Observe that every time the base rule get's picked up

Root Cause

Time-qualified and circumstance-qualified rule resolution features are not available for field value rule type


Please find the related PDN article which clearly explains circumstancing is not supported for field value. value circumstance

please refer the last paragraph


When searching for rules of this type, the system:

  • Filters candidate rules based on a requestor's ruleset list of rulesets and versions
  • Searches through ancestor classes in the class hierarchy for candidates when no matching rule is found in the starting class

Time-qualified and circumstance-qualified rule resolution features are not available for this rule type


Published February 26, 2016 - Updated October 8, 2020

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