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Support Article

Claims Workstation+ 7.11 installation fails on Pega 7.1



User is trying to install Pega Healthcare Claims Workstation+ (HCWS) 7.11 Framework to Pega 7.1.5 system.

Ahead of import of application bundle for HCWS, there a number of patches for HCIF which are supposed to be imported. When trying to import patch- PegaHC_07-12-03_53_rules.jar, the import process fails with the below errors attached.

The framework inventory is mentioned below in the order of installation :
1. Healthcare Industry Foundation 7.12
2. PegaSurvey 7.1.2
3. Care Management Framework 7.11


Error Messages

2015-10-08 09:39:36,082 [.PRPCWorkManager : 3] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.util.ImportImpl) ERROR <<operator id>> - Unable to determine if instances of Data-Admin-DB-Table are stored in a table with a BLOB. Database-NonexistentTable Hello.World.pr4_base PegaDATA
From: (B641A4B207A85C0A965BDC47D081557D6)
at com.pega.pegarules.deploy.internal.util.ImportImpl.importContents(
at com.pega.pegarules.deploy.internal.util.ImportImpl.performImport(
at com.pega.pegarules.deploy.internal.util.ImportImpl.performImport(
at com.pega.pegarules.deploy.internal.util.ImportImpl.importArchive(
at com.pega.pegarules.deploy.internal.util.ImportImpl.importPegaArchive(


2015-10-08 09:39:36,176 [.PRPCWorkManager : 3] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.util.MoveLog) INFO <<operator id>> - Error: Save Failed: Database-NonexistentTable Hello.World.pr4_base PegaDATA (DATA-ADMIN-DB-TABLE PEGAHC-DATA-AUTHORIZATION)
2015-10-08 09:39:36,207 [.PRPCWorkManager : 3] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.util.ImportImpl) INFO <<operator id>> - Saved of DATA-ADMIN-DB-TABLE PEGAHC-DATA-AUTHORIZATION failed. Database-NonexistentTable Hello.World.pr4_base PegaDATA
From: (B641A4B207A85C0A965BDC47D081557D6)

Steps to Reproduce

Import the HCIF patch of concern.

Root Cause

An issue in the custom application code or rules

User was trying to install
Claims Workstation+ 7.11 on top of Pega 7.1.5 and the installation failed.

When cross checked the Claims Workstation+ 7.11 release notes and installation guide, it was mentioned that Pega 7.1.7 is pre-requisite.


Here’s the explanation for the reported behavior:

User has done the fresh installation of 
Claims Workstation+ 7.11 on Pega 7.1.7 and the issue got fixed.


Published January 31, 2016 - Updated October 8, 2020

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