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Support Article

On click of assignment link, busy indicator does not appear



The loading icon does not appear when user clicked on assignment link in a review harness (pyAssignmentsLabel) .

In Internet Explorer 11, once the link is clicked nothing appears on screen to let user know that it is processing the request to open the WorkObject in edit mode. Note that assignment takes time to load as it is fetching data from other database also. After clicking on link, user witness pxThrobber image.
Whole screen is click-able.

Error Messages

Not Applicable.


Steps to Reproduce

  1. In Pega 7.1.5, create a case and close it.
  2. Try to open the wo by searching from search box.
  3. Click on the assignment link to open the work object. Note that assignment takes time to load as it is fetching data from other database also.
  4. No loading icon is displayed and the link is still clickable.

Root Cause

On pyAssignmentsLabel, there is no explicit call to show Throbber icon.


Perform the following local-change:

Update pyAssignmentsLabel Control to do a call to pega.u.d.setBusyIndicator:


Published April 12, 2016 - Updated October 8, 2020

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