Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

"client not in service" error on CTI Soft Phone dialog

SA-1723

Summary



End users were getting "Client Not in Service" error message when trying to login to their telephone system using the CTI Soft Phone dialog window.

Error Messages




"Client not in service" error message


Steps to Reproduce



Log into Pega Soft Phone by entering ACD Login and Station ID.


Root Cause



“Client not in service” is an Avaya error message.

Resolution


 
“Client not in service” was an Avaya error message which was resolved after the server restart.
 
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us