Support Article

Co-browse timeout setting configuration



Developer wants to know how to set the Wait time for activating the co-browse session code. Currently after receiving the session code, if the agent fails to activate it for a while, user is not able to use that session code and requires to request a new session code for activating the co-browse window.

Error Messages

Not Applicable

Steps to Reproduce

1. Request a session code.
2. Wait 15 minutes before trying to use the session code.

Root Cause

How-to question for co-browse.


Co-browse provides a configuration approach for session timeout and by default this is set to 900000 Milliseconds (15 Minutes). 

Apply the following to override that default value in to the co-browse tag:
fireflyAPI.set(‘timeoutLength’,<<timeout in milliseconds>>);


Published August 9, 2016 - Updated August 22, 2016

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