Support Article
Collaborated email does not embed Pega URL correctly
SA-3702
Summary
When sending a request through collaborate invite, the Pega URL is missing prweb.
For example, http://your_URL:your_port/PRServlet
Error Messages
Not Applicable
Steps to Reproduce
Click invite for collaborated mail request and the request is sent to the intended recipient through mail with a Pega URL. This URL is missing the "prweb" part.
Root Cause
The Public Link URL was configured without prweb. Pega_procom_pegaprocomutilities.getPublicLinkURL() fetches the Public Link URL value from Data Admin System Setting (DASS) cache (Public Link URL can be updated from the Pega > System > Settings > URL. It will be stored in DASS Pega-ProCom.PublicLinkURL). If the DASS value is empty, it constructs the Public URL as pxRequestor.pxReqContextURI/pxRequestor.pxReqServletName
Resolution
Update the Public Link URL through Pega > System > Settings > URL. Include the "prweb" part as in the following:
http://your_URL:your_port/prweb/PRServlet
Published January 31, 2016 - Updated October 8, 2020
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