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Support Article

Complete stage does not set the Resolved-Completed status



The Change Stage shape is used in a flow to move to the Complete stage, such that the status is set to Resolved-Completed and all open assignments are deleted. According to the Audit History, the case moved to the Complete stage and the assignments are deleted; however, the case status is not set to Resolved-Completed.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Pega application.
  2. Send updates to Claims to trigger the Complete Stage.

Root Cause

A defect in Pegasystems’ code or rules.
The pgWork page was not removed correctly from the pzUpdateAndDeleteAssignments activity.


This feature is implemented in Pega Platform 8.2.6.

Published August 4, 2020 - Updated December 2, 2021

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