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Support Article

Complete stage does not set the Resolved-Completed status

SA-103569

Summary



The Change Stage shape is used in a flow to move to the Complete stage, such that the status is set to Resolved-Completed and all open assignments are deleted. According to the Audit History, the case moved to the Complete stage and the assignments are deleted; however, the case status is not set to Resolved-Completed.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the Pega application.
  2. Send updates to Claims to trigger the Complete Stage.


Root Cause



A defect in Pegasystems’ code or rules.
The pgWork page was not removed correctly from the pzUpdateAndDeleteAssignments activity.



Resolution



This feature is implemented in Pega Platform 8.2.6.
Suggest Edit

Published August 4, 2020 - Updated December 2, 2021

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