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Support Article

Concurrent submits open Service cases in new tabs

SA-51684

Summary



In the Interaction Portal, concurrent submits open Service cases in new tabs. This occurs when using Customer Process Manager (CPM) 7.1.3 on Pega 7.1.8.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch an Interaction and a Service case.
  2. Open another Interaction from the background.
  3. Submit the Service case. The Service case opens in the new Interaction. The focus does not switch to the first interaction.


Root Cause



A defect in Pegasystems’ code or rules.

When an interaction or a service process is closed while switching to a new process or interaction, a review harness is displayed.


Resolution



Apply the following hotfixes:
  1. HFix-35247
  2. HFix-40051

Tags:

Pega Customer Service Pega Customer Service 7.1.3 User Experience

Published March 26, 2018 - Updated December 2, 2021

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