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Support Article

Connectivity issue between AES and monitored nodes



After configuring PRPC monitored nodes for AES monitoring, AES shows Alerts and Exceptions information pushed from monitored nodes, but does not show any "health" data of any monitored node.

Error Messages

2015-04-08 15:11:23,517 [fault (self-tuning)'] [OpenPortal] [ ] [ AES:07.10] ( internal.mgmt.Executable) ERROR <HOST>|<IP> <user> - Exception SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
Caused by: com.pega.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized
at com.pega.apache.axis2.transport.http.HTTPSender.handleResponse(
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step14_circum0(
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(
... 92 more

Steps to Reproduce

  1. Login to AES
  2. Navigate to Health sceen
  3. Expand any node bar
  4. Click on any link within the section

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment. Weblogic server intercepts the SOAP request from AES to PRPC node and requires basic authentication.


This issue is resolved by making the following change to the operating environment: 

Edit the config.xml file and add the following tag before the closing </security-configuration> tag of the monitored PRPC server.


Restart the AES server and restart the monitored PRPC nodes.

Published January 31, 2016 - Updated December 2, 2021

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