Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Connectivity issue between AES and monitored nodes

SA-8932

Summary



After configuring PRPC monitored nodes for AES monitoring, AES shows Alerts and Exceptions information pushed from monitored nodes, but does not show any "health" data of any monitored node.

Error Messages



2015-04-08 15:11:23,517 [fault (self-tuning)'] [OpenPortal] [ ] [ AES:07.10] ( internal.mgmt.Executable) ERROR <HOST>|<IP> <user> - Exception
com.pega.pegarules.pub.services.RemoteApplicationException: SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step15_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:4048)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:308)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
.
.
.
Caused by: com.pega.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized
at com.pega.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:309)
.
.
.
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.step14_circum0(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:3945)
at com.pegarules.generated.activity.ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.perform(ra_action_invokeaxis2_ab4bacc4d22ff691fd98ed821335eb56.java:291)
... 92 more


Steps to Reproduce

  1. Login to AES
  2. Navigate to Health sceen
  3. Expand any node bar
  4. Click on any link within the section

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment. Weblogic server intercepts the SOAP request from AES to PRPC node and requires basic authentication.

Resolution



This issue is resolved by making the following change to the operating environment: 

Edit the config.xml file and add the following tag before the closing </security-configuration> tag of the monitored PRPC server.

<enforce-valid-basic-auth-credentials>false</enforce-valid-basic-auth-credentials>

Restart the AES server and restart the monitored PRPC nodes.

Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us