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Support Article

Content in a new dynamic layout renders incorrectly



Content in a new dynamic layout renders incorrectly when using the Internet Explorer browser. However, this works in a Chrome browser.


Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch a portal
  2. Open any case
  3. Run the case

Root Cause

A software use or operation error. Deprecated control and flex box is used.


Perform the following local-change:
  1. Use the Perform harness from UI Kit 8
  2. Customize the harness according to the requirement. Remove the section which are not required in the application
  3. Replace the following deprecated controls with newer controls:
    - Smart, Free Form Layout and Custom to Dynamic Layout
    - List View to Report Definition
    pxWhereAmIChevronView to pxDisplayStages
    - panel set to screenlayout
    - Work Areas to Dynamic Container
    pxActionArea to pyCaseActionArea


Published July 23, 2018 - Updated October 8, 2020

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