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Support Article

Continuous RequestorLockException and thread dumps observed



There is one image in a section, this image is loaded from external system, sometimes the response takes more than 120 seconds and thread dumps are observed in PegaRULES log file. The requirement is to timeout the request before 120 seconds.

Steps to Reproduce

Not Applicable

Root Cause

The root cause of this problem is a defect in custom application code/rules. 


Use "setTimeout()" function from Java script to resolve this issue.

Published July 28, 2015 - Updated October 8, 2020

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