Support Article

CookieDisabledException occurs when logging in to application



CookieDisabledException occurs  and unable to log in to the Pega application despite setting the cookies and Compatibility settings correctly. JBoss application server is used in this environment.

Error Messages

com.pega.pegarules.priv.context.CookieDisabledException: An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application

Steps to Reproduce

Log in to the  application.

Root Cause

A redirect occurred after the authentication in the JBoss environment.


Perform the following local-change:

Set the below configuration using a Dynamic System Setting (DSS) or a prconfig.xml file.

<env name="authentication/redirectguests" value="false"/>
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Published March 6, 2019 - Updated October 8, 2020

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