Support Article

CookieDisabledException occurs when logging in to application

SA-5956

Summary



CookieDisabledException occurs  and unable to log in to the Pega application despite setting the cookies and Compatibility settings correctly. JBoss application server is used in this environment.


Error Messages



com.pega.pegarules.priv.context.CookieDisabledException: An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application


Steps to Reproduce



Log in to the  application.


Root Cause



A redirect occurred after the authentication in the JBoss environment.


Resolution



Perform the following local-change:

Set the below configuration using a Dynamic System Setting (DSS) or a prconfig.xml file.


<env name="authentication/redirectguests" value="false"/>

Published March 6, 2019 - Updated October 8, 2020


100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.