Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Copied Tickets not visible on Work Management after HFix-25400



After installing HFix-25400, developers are able to copy a shape with Tickets successfully, however they are unable to find any new entries in Work Management Tickets landing page and it is becoming really hard to manage tickets without referencing them from Work Management landing page.

Error Messages

Not Applicable.

Steps to Reproduce

1. Install HFix-25400.
2. Create a flow(say FlowA).
3. Add one utility  or End shape and configure it with a Ticket.
4. Create another flow(Say FlowB).
5. Copy the shape with Ticket from FlowA to FlowB.
6. Now check the Work Management Tickets landing page for new entry.

Root Cause

A defect in Pegasystems’ code or rules: 

The ticket details are now embedded in the shape pages. But the rule references are created for the tickets in pyModifiers. When developer copies the shape which has tickets, pyModifiers is not poupulated(which is not used anymore). This is causing the issue.


Apply HFix-27726.

Published May 27, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us