Support Article

Correct skin is not picked when switching between applications

SA-28307

Summary



Upon switching the application portals, the new portal is still being rendered with prior portal's skin.


Error Messages



Not Applicable


Steps to Reproduce



Example configuration:









Run time behavior



Switch the application portal




Portal is still using prior skin.

Root Cause



A defect in Pegasystems’ code or rules as the portal related information was not being set appropriately when switching portals.

Resolution



Apply HFix-29634 to fix this behavior.

Published September 22, 2016 - Updated October 26, 2016

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