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Support Article

Correct Way to Change Service Export Directory

SA-22912

Summary



User has followed instructions available via help to change the Service Export Directory, however the changes to not take effect.


Error Messages



Not applicable.


Steps to Reproduce



Follow instructions in the Pega 7.2 Help:https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#engine/eng-change-serviceexport-directory-tsk.htm


Root Cause



The information in the help is not accurate: https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#engine/eng-change-serviceexport-directory-tsk.htm

Resolution



The only way to change the ServiceExport directory is to change the "file://web:" storage class path by adding the following in prconfig.xml,replacing your_path with the path that is required to use:

<env name="storage/class/web:/rootpath" value="your_path"/>

As long as the Pega application has permission to use the specified directory and it is not shared between multiple nodes or applications, this should not cause any issues.

A bug with Id:BUG-246353 has been raised, and the help documentation regarding this will be updated in the Pega 7.2.1 release.

 

Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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