Support Article
Correspondence and Eforms formatted incorrectly in PDF
SA-36084
Summary
After upgrade from Pega 7.1.7 to Pega 7.2.2 the user sees incorrect font on generating a PDF using Correspondence or Eform rules, the Checkbox in the PDF is replaced by question marks and hyphen is just too large than expected.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
If the character or symbol is not understood by the PD4ml, then it look for the fallback tables to find any present font of the group to be used as a substitution.
More information about fallback tables can be found in the following location,
http://pd4ml.com/cookbook/pd4ml_pdf_true_type_fonts.htm
Resolution
Add the necessary font file in the fonts directory. In this case, add the "arial.ttf" file to fonts directory.Published April 26, 2017 - Updated October 8, 2020
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