Support Article

Correspondence and Eforms formatted incorrectly in PDF



After upgrade from Pega 7.1.7 to Pega 7.2.2 the user sees incorrect font on generating a PDF using Correspondence or Eform rules, the Checkbox in the PDF is replaced by question marks and hyphen is just too large than expected.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

If the character or symbol is not understood by the PD4ml, then it look for the fallback tables to find any present font of the group to be used as a substitution.

More information about fallback tables can be found in the following location,


Add the necessary font file in the fonts directory. In this case, add the "arial.ttf" file to fonts directory.

Published April 6, 2017 - Updated April 26, 2017

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