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Correspondence template styles not maintained in Outlook Email



Correspondence template styles are not maintained in the sent email.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Correspondence rule.
  2. Paste any HTML content in the rule. 
  3. Create an activity to set the property-set-corr and set that correspondence stream to a property.
  4. Call the SendEmailNotification and pass the property as the message parameter.

Root Cause

An issue in the custom application code or rules.
The HTMLmessage parameter for SendEmailNotification activity was not passed as true. Therefore, the activty did not format the message content as HTML elements. Hence, raw HTML code was sent as the message.


Perform the following local-change:

In the SendEmailNotification activity, pass the HTMLmessage parameter as true.

Published May 22, 2019 - Updated December 2, 2021

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