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Support Article

The cover open count is incorrect; it is -1



An error is displayed when trying to resolve a work object.

Error Messages

The cover open count is incorrect; it is -1

Steps to Reproduce

Resolve a work object.

Root Cause

When a work object is re-opened, the pxCoveredCountOpen is set to 0 by the UnresolvedWorkInACover list view even though there are open covered objects. This occurs because the parent class and the child class belong to different class groups. Hence, the data is stored in different database tables. The list view was designed to be used with classes belonging to the same work pool so the query is not running against the correct database table in this scenario.


Perform the following local-change:
Replace getContent activity in the UnresolvedWorkInACover list view to use a custom activity that runs a union query among the work tables configured for the application.

Published March 14, 2017 - Updated October 8, 2020

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